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88wi is clear about what account and transaction data we hold, how we use it, and what choices you have. This policy applies to your use of the 88wi platform, including any account activity linked to mobile wallet methods such as bKash, Rocket, or Upay, subject to your local law and eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details, and the payment method you choose to fund your account. Where you use a mobile wallet such as bKash, Rocket, or Upay to deposit or withdraw, we record the transaction reference and wallet identifier as part of your account history. We do not store your full mobile banking credentials. Beyond registration data, we collect session and device information to keep your account secure, identify unusual access patterns, and improve how the platform responds on your device. This includes browser type, IP address, and session timestamps. We use this data to operate your account correctly, to meet the obligations that apply in the regions where the platform is available, and to respond to any queries you raise with our support team. We do not sell your personal data to third parties. Where we share data with service providers — for example, payment processors handling your bKash or Rocket transaction — those providers are bound by confidentiality obligations. Availability of this service depends on your local law and eligible regions.
This privacy policy covers data we process directly through the 88wi platform. It does not extend to third-party services you reach by leaving our site, or to the internal policies of payment providers such as bKash or Rocket. Understanding the scope helps you know exactly whose policy applies at each stage of your account journey.
All data collected when you log in, update your profile, or change account settings falls within this policy. This includes email, username, and any verification data you submit during the account review process.
Deposit and withdrawal references linked to your account — including those from bKash, Rocket, or Upay transactions — are covered. We keep these records as part of your account history for the period required by our operational obligations.
How you navigate the platform, which sections you open, and how long you spend in the lobby are recorded as session data. This helps us understand what works and where the account journey can be made clearer.
Payment providers, game studios, and any external links you follow have their own privacy terms. Once you leave the 88wi platform or hand off a transaction to a mobile wallet provider, their policy governs that interaction, not ours.
You have direct control over the data we hold for your account. Through your account settings page, you can review the personal information recorded against your profile and request corrections where something is inaccurate. If you believe a transaction record is incorrectly logged — for example, a bKash deposit that does not match your wallet history — you can raise that discrepancy through our support channel and we will investigate with the relevant records. Where your local law gives you the right to request deletion of personal data, you can submit that request to us in writing. We will assess it against our operational and legal retention obligations and respond with the outcome. You also have the right to ask what categories of data we hold and why. Our support team can answer those questions directly. We aim to acknowledge every data-related query and give you a substantive response rather than a form reply. Access and eligibility for these rights may depend on your local law and the eligible regions in which the platform operates.
Open your account settings to see the personal information we hold. If any detail is out of date or incorrect, you can update it directly in the profile section without contacting support first.
For changes that require verification — such as updating a registered mobile number linked to your bKash or Rocket wallet — contact support with the corrected details and any confirmation we request.
Send any question about what data we hold, why we hold it, or how long we keep it to our support team. We respond with a specific answer, not a generic redirect to this policy page.
Where local law permits, submit a written deletion request. We will confirm what we can remove, what we must retain under our obligations, and the expected timeline for completing that process.
If you have a question, correction request, or concern that relates specifically to your privacy or the data we hold, the routes below are the ones we monitor for these enquiries. Use the channel that works best from your device, and include your registered account details so we can locate your records quickly.
Open the chat widget from any page while logged into your account. For privacy queries, state clearly that you are asking about data or account records so the team routes it correctly.
Write to the support address published in your account help section. Include your account username and a clear description of the data matter — correction, question or deletion — so we can give a specific response.
Your signed-in account area includes a help and contact page with the current published support routes. Check there for any updated contact details or submission forms relevant to data requests.
We apply access controls to limit who within our operations can view your personal data. Account records, including transaction references from mobile wallet deposits, are held in systems with restricted access. We review these controls as the platform develops.
We use cookies to maintain your logged-in session and to understand how different parts of the platform are used. You can adjust cookie preferences through your browser settings, though some account functions depend on session cookies to work correctly.
We keep your account and transaction data for as long as your account is active and for the period our operational obligations require after closure. When retention is no longer necessary, we delete or anonymise those records.
Your account is protected by login credentials you set. If you suspect unauthorised access, change your password immediately through the account settings page and contact our support team so we can review recent session activity on your record.
When this policy changes in a material way, we publish the updated version on this page and note the revision date at the top of the document. Continued use of your account after a change is posted means you have seen the updated terms.
These are the specific questions we receive about data, account records and your rights under this policy. If your question is not covered here, our support team can give you a direct answer.
We collect the name, contact details and payment method information you provide during registration. If you use bKash, Rocket or Upay, we record the transaction reference linked to your account. We also collect device and session data to secure your account and detect unusual access.
We share data only with service providers who process account functions on our behalf — such as payment processors handling your bKash or Rocket transactions. Those providers are required to protect your data under confidentiality obligations. We do not sell your personal information to third parties.
Log into your account and open the settings or profile section. Personal information recorded against your account is visible there. For a fuller picture of what data categories we hold, contact our support team through live chat or email and we will respond with specific details.
Yes. For corrections, update your profile directly in account settings or contact support for fields that require verification. For deletion requests, write to us through the support email published in your account help section. We will confirm what we can remove and what must be retained.
We keep account and transaction records for as long as your account is active and for the period our operational obligations require after an account is closed. When that period ends, records are deleted or anonymised. Contact support if you need clarification on the retention period for your specific records.
No. This policy covers only data we process on the 88wi platform. When you interact directly with bKash, Rocket or Upay — for example, through their own apps — those providers' own privacy terms apply. We only capture the transaction reference as it appears in your 88wi account record.